State Farm® Insurance Agent Mark Crump
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Aleta Parham
November 24, 2025
5
out of
5
rating by Aleta Parham
"I just had neck surgery and they call to check on me and my recovery. They really do care about their customers as if they were friends and family. Soo glad that I chose them"
We responded:
"Aleta, thank you for sharing your experience! I'm happy to know that our team could be there for you during your recovery. We truly value our customers and aim to treat everyone like family. Wishing you a smooth and speedy recovery! Let us know if there's anything else we can do for you."
Michal Harris
November 20, 2025
5
out of
5
rating by Michal Harris
"The fabulous Lindsay Collette is one of my favorite State Farm agents! She’s incredibly professional, knowledgeable, personable, and always reliable. Whether you have questions, need policy changes, or want help with payment arrangements, if it can be done, Ms. Lindsay is the person to call. And if you ever need to leave a message, no worries. Ms. Lindsay will always call you back, providing clear, detailed information about what can or can’t be done and explaining the reason why. She’s patient, well-informed, friendly, and truly a joy to work with. If you want someone who is dedicated and goes above and beyond, then Ms. Lindsay Collette is the State Farm agent for you. Give her a call 😃"
We responded:
"Thank you, Michal, for your wonderful feedback! I'm delighted to hear that Lindsay has been such a valuable resource for you. Her dedication and professionalism truly shine through in your words. We appreciate your trust and are here for any of your insurance needs. Let us know if there's anything else we can assist you with!"
Karma Restaurant & Lounge
November 19, 2025
5
out of
5
rating by Karma Restaurant & Lounge
"Had a great experience with Carrie! Mark Crump’s office has always been professional and helpful!"
We responded:
"Thank you! I'm happy to know that Carrie and our office provided you with a great experience. We always aim to be professional and helpful. Let us know if there's anything else we can assist you with!"
josh brown
November 18, 2025
5
out of
5
rating by josh brown
"Carrie at State Farm is beyond awesome!"
We responded:
"Thank you, Josh! I'm so happy to hear that Carrie provided you with such an awesome experience. Our team is dedicated to delivering exceptional service, and it's great to know Carrie made a positive impact. If there's anything else we can assist you with, feel free to reach out!"
Lilly “Inky” Martin
November 18, 2025
5
out of
5
rating by Lilly “Inky” Martin
"Lindsay has been so helpful in getting my new renter's insurance policy! She helped me get everything set up very quickly."
We responded:
"Hey Lilly! Thank you for sharing this. It’s great to hear that Lindsay was able to jump in and get your renter’s insurance set up quickly. We’re glad the process felt easy and that everything came together the way you needed. If anything else comes up with your coverage, just let us know. Thanks again, Lilly. "
Scott Menzel
November 14, 2025
5
out of
5
rating by Scott Menzel
"Lindsay Collette, the customer rep, was awesome. Took care of things very quickly and professionally."
We responded:
"Thank you, Scott! I'm happy to hear that Lindsay provided you with quick and professional service. Our team is dedicated to delivering excellent support. Let us know if there's anything else we can assist you with!"
Loretta Redd
October 27, 2025
5
out of
5
rating by Loretta Redd
"Wonderful and knowledgeable staff. Very friendly fast service."
We responded:
"Loretta, thank you for your wonderful review! I'm happy to hear that our staff's knowledge and friendly service made a positive impression on you. We’re always here to provide fast and efficient service whenever you need it. Let us know if there's anything else we can assist you with!"
David E
September 25, 2025
5
out of
5
rating by David E
"I've worked with Jomar and Lindsay and they are both phenomenal. I can't say enough good things about them. They did a great job and the follow up was incredible I would highly recommend them and this agency"
We responded:
"Hey, David! Thanks so much for sharing that Jomar and Lindsay were able to provide such attentive service with your renter’s insurance. It’s rewarding to know that their follow-up made a noticeable difference for you. We really appreciate you recommending our agency."
Chrystal Barnes
September 22, 2025
5
out of
5
rating by Chrystal Barnes
"It was truly a pleasure working with Mr. and Mrs. Crump. Their professionalism, thoroughness, and willingness to answer all of my questions made the entire process seamless. I look forward to building a lasting relationship with their agency for many years to come."
We responded:
"Chrystal, thank you for your wonderful feedback! I'm glad to hear that you had such a positive experience with us. We’re committed to providing professional and thorough service, and it’s great to know we met your expectations. We look forward to continuing our relationship for many years! Let us know if there's anything else we can assist you with."
Joshua Brailey
July 25, 2025
5
out of
5
rating by Joshua Brailey
"Thanks for your outstanding and quick response from your staff!"
We responded:
"Thank you for the five-stars, Joshua! Carmen is a great part of our team!"
ben jones
June 2, 2025
5
out of
5
rating by ben jones
"With having a brand new 18 year old it was stressful seeing what my insurance went up too but Jomar at Mark Crump Insurance did a great job saving me money from what my other insurance was charging me. I would highly recommend this agency for your insurance needs."
We responded:
"Thank you for your review, Ben! I'm happy to hear that Jomar was able to help you save money on your insurance. We appreciate your recommendation and are always here to assist with any of your insurance needs. Let us know if there's anything else we can do for you!"
T GEORGE
May 15, 2025
5
out of
5
rating by T GEORGE
"Jomar is simply amazing and deserves this 5 star rating. His calm , cool yet professional demeanor made it easy to communicate my needs and complete the needed task. Again, thank you for your assistance. -T. George"
We responded:
"Thank you for sharing your feedback about your experience! We're pleased our team could assist you. We appreciate you taking the time to share your thoughts. Please contact us if you have any additional questions."
Shaneika Harper
May 1, 2025
5
out of
5
rating by Shaneika Harper
"He was very helpful, answered all of my questions and left me feeling good about my policy."
We responded:
"Thank you, Shaneika, for sharing your experience! I'm happy to hear that you felt well-informed and confident about your policy!"
Leslie Stay
April 25, 2025
1
out of
5
rating by Leslie Stay
"Horrible, have know Idea what’s going on. Just a disabled senior trying to get my insurance down to fit in a my budget since January because strictly living on Social Security. I’ve used State Farm for 38 years and never, never have I ever had this bad experience State Farm. I guess you have to have a working income . Because they don’t want to help seniors on Social Security budget. Went to the office in January to work to get a budget friendly price and spoke and dealt with The office manager. She was so helpful . Got a basic affordable payment after cutting back some $ a little on each protection for the other driver and me and of course full coverage. $20 is 20 and I was tickeled and happy. Then I called her to check about what time I should be a run about estimate in the mail. They told me she was no longer there. I was ticked. Went back this time and I was Crump and everything turned to the worst. After all the calculations before in January of sacrificing some $ amounts for a lower statement. It used to be 1676.00 a year but it was paid every 6 months on time of 879.43 , 147 and some change. It went up to 149.68 a month I was ticked! This is after I had that comfortable $20 less in January. Then I said what the Insurance go up again when he said yes! It would have been 152 and some change. So he was nice enough to send me a AARP link for a Senior Safety Driving Test and finished it and took to the office. Still don’t have a bill nor has my Certificate been applied to my claim for my discount. So still not answer ? She told me to pay what I think it would be , excuse me? That’s what I was thinking. My honesty Will probably haunt me for the worse from them . Have a great day"
We responded:
"Leslie, thank you for sharing your experience, and I’m truly sorry to hear how frustrated and disappointed you’ve felt through this process. We appreciate your 38 years of loyalty, and it’s never our intention to make any of our customers—especially those on a fixed income—feel overlooked or unsupported. We’re especially sorry to hear about the confusion after the office manager you were working with left, and how that impacted the progress you had made. Your feedback is being taken seriously, and we’re committed to improving how we support our valued senior customers like you. Please don’t hesitate to contact us directly or stop by the office so we can assist further. "
Justin Willcox
April 24, 2025
5
out of
5
rating by Justin Willcox
"Janel was very helpful in helping us navigate through our questions and situation. She’s great. Thanks so much for going the extra mile."
We responded:
"Thank you, Justin! I'm glad to hear that Janel was able to assist you effectively and go the extra mile. We truly appreciate your feedback and are here for any further questions you may have."
Trey Close
April 7, 2025
5
out of
5
rating by Trey Close
"Jomar was a 10/10 would recommend to any family or friend. He was quick, easy to talk, and understanding"
We responded:
"Thank you, Trey, for sharing your experience! I'm happy to hear that Jomar made the process quick and easy for you!"
Marco Rodriguez
April 1, 2025
5
out of
5
rating by Marco Rodriguez
"Janel was really helpful in assisting me with my policies!"
We responded:
"Thank you, Marco, for sharing your experience! I'm happy to hear that Janel was able to assist you with your policies. If you have any more questions or need further assistance, feel free to reach out to our office. We're here to help!"
Kiah Campbell
April 1, 2025
5
out of
5
rating by Kiah Campbell
"Jomar is an exceptional insurance agent! I haggle recommend him for all your insurance needs! Thanks so much Jomar! He saved me over $100 per month on my car insurance!!!!"
We responded:
"Thank you, Kiah, for sharing your experience! I'm delighted to know that Jomar was able to assist you and help save over $100 per month on your insurance. Your recommendation means a lot to us. If you have any more questions or need further assistance, feel free to reach out anytime!"
DeaLee
April 1, 2025
5
out of
5
rating by DeaLee
"Janel Bodley, took very good care of all my insurance requirements and some I did not realize existed. Janel was a joy to spend time with updating my insurance needs. Thanks Janel for ensuring I covered."
We responded:
"Hey, DeaLee! Janel always goes the extra mile to make sure everything is covered, even the details that might not be on your radar. It’s great that she made the process enjoyable and thorough. We appreciate you trusting us with your insurance needs!"
Jimmy Johnson
April 1, 2025
5
out of
5
rating by Jimmy Johnson
"Jomar was a great help. He was very helpful intelligent and knowledgeable on the subject."
We responded:
"Hey, Jimmy! Thanks so much for your review. Jomar always works hard to provide clear and helpful guidance, and we're glad he could assist you. If you ever need anything else, don’t hesitate to reach out!"
Joseph Milton
March 29, 2025
5
out of
5
rating by Joseph Milton
"Great"
We responded:
"Thank you, Joseph, for your positive feedback! I'm glad you're satisfied with our service. If you have any questions or need assistance in the future, feel free to reach out."
RICHELLE WALLACE
March 21, 2025
5
out of
5
rating by RICHELLE WALLACE
"Jomar was attentive, thorough, and adamant about getting me the best coverage I could afford. Jomar was professional and warm. He made the process smooth with his professionalism, relatability, and sense of humor. Jomar is a great asset to the company."
We responded:
"Thank you, Richelle, for sharing your experience! I'm glad to hear that Jomar was attentive and thorough in helping you find the best coverage. His professionalism and sense of humor truly make a difference. We're grateful to have him as part of our team. If you have any more questions or need further assistance, feel free to reach out!"
Denise Gibbons
March 20, 2025
5
out of
5
rating by Denise Gibbons
"Janel was the bomb 10 out of 10! The confidence in her voice and knowledge in her field was definitely felt throughout our conversation. Thank you again for all your help!"
We responded:
"Thank you, Denise! I'm so happy to hear about your positive experience with Janel. Her expertise and confidence truly make a difference, and we're grateful to have her on our team. If you need any further assistance, feel free to reach out to our office anytime!"
emanuel jones
March 20, 2025
5
out of
5
rating by emanuel jones
"Mark Crump - State Farm Insurance Agent Mr. Crump team was excellent, and great customer service. Mr. Jomar Leonard really helped me with my policy, outstanding job. Emanuel jones"
We responded:
"Thank you, Emanuel, for sharing your experience! I'm glad to hear that our team provided excellent service and that Jomar was able to assist you with your policy. Your satisfaction is important to us. If you have any further questions or need assistance, feel free to reach out."
shannon neiman
March 19, 2025
5
out of
5
rating by shannon neiman
"Janel was amazing in helping me find the right policy to protect my family! She was kind and patient and explained everything to me! Her customer service was exemplary and I’d recommend her to anyone for their insurance needs."
We responded:
"Thank you, Shannon, for sharing your experience! I'm happy to hear that Janel was able to assist you in finding the right policy for your family. Her kindness and patience truly reflect our commitment to excellent service. If you have any more questions or need further assistance, feel free to reach out anytime."