State Farm® Insurance Agent Mark Crump

"Always a pleasure working with the Crump agency. Worked with Carrie to switch my autos over and save me over $100 a month. Very helpful and professional!!"

"James is very positive and polite and awesome customer service and saves me money"

"Tamara was VERY helpful in helping me with a billing issue. She was extremely polite and knowledgeable regarding the situation and resolved my issue quickly. I hope all of your staff are as helpful as she was. Kudos to her!

During a follow-up visit to the State Farm office, I once again had the pleasure of dealing with Tamara. Just like before she was very professional and quickly took care of my questions. I wish all customer interactions should be so positive!"

"I recently had the pleasure of working with State Farm, specifically with Mark Crump and his team, and I couldn't be more satisfied with the service I received. Mrs. Lisa Crump was instrumental in helping me create my Life Insurance Policy. She made the entire process incredibly simple and took the time to explain everything in a way that I could easily understand.

Additionally, Ms. Tamara, the administrative assistant, greeted me warmly and was extremely helpful in finalizing my policy. I truly appreciated her kindness and support throughout the process.

What stood out the most was Mr. Crump himself, who took the time to step out from his office to address my last-minute questions regarding new information about my policy. His willingness to assist made me feel valued as a customer.

I highly recommend Mark Crump, Agent and Owner of State Farm, for all your insurance and financial needs. Their dedication to customer service is truly exemplary!"

"My wife and I are relocating to Newport News for a new job in Hampton, and we had the pleasure of working with James. In a matter of about two hours, we had all documentation we needed for a new house purchase AND he was able to save us over $200 every month on car insurance at the same time! He took the time to talk about the area, suggested music events to attend, and was just simply a very helpful person. We feel like we already made a friend in Hampton Roads!"

"Being a young adult trying to get insurance figured out has been very difficult, however I spoke with Tamara and she answered all my questions with such a positive attitude. She was very knowledgeable and she was able to “dumb things down” for me without making me feel stupid. Thanks so much Tamara! You are very much appreciated!!"

"Ms Carrie was a great help and I appreciate her services. She was very informatative"

"Great people and fast response."

"I had a wonderful experience James was very knowledgeable and pleasure."

"Great customer service! The hospitality here makes everyone feel like home and my agent treats me like family! Lisa Crump handled my account very swiftly and professionally. I am so glad I made the choice to switch to the best!"

"The best experience, James Kennedy was very friendly and helpful."

"People when I tell you about the team at Mark Crump (State Farm) Tamara and Carrie!!
Water got into the computer in my car, which caused all types of issues😭When I say heartbroken, it was like I had lost a family member.
I purchased another vehicle because I was told that it could not be repaired💔
When I called State Farm to add the new vehicle to my policy, they questioned me about my current vehicle😢
They stopped me in mid air. Asking questions referring the flooded out computer. They suggested to contact the claims department and see what could be done if anything🤔
At this point I’m panicking because I have a tow truck on the way to pick up my destroyed vehicle for salvage.
The claims department was on it right away. The agent said we’re going to look at your vehicle to try and figure out what happened. OMG (HAPPY)!!
She instructed me to have the tow truck driver take my vehicle to the repair shop and give me instructions for a rental with no out of pocket cost (THANK YOU JESUS)!!
While all this is happening Tamara and Carrie calling me asking what’s going on, did you talk to claim, what can we do to help, what did they say???
My heart was over joyed, I’m crying happy tears feeling like someone actually cares about me and what I’m dealing with.
My car was 45 minutes from be salvaged😭
I can never thank you ladies enough, you all are the absolute best. You both went above and beyond for me.
Thank you so very much!!!"

"Marcus Britt has been great to work with. He’s knowledgeable, easy to talk to, and always takes the time to answer my questions without making me feel rushed. Insurance can be confusing, but he explains things in a way that actually makes sense.

I appreciate is that he’s professional while still having a good sense of humor, which makes the process a lot less stressful. Anytime I’ve needed help, he’s been responsive and willing to point me in the right direction. If you’re looking for an insurance agent who knows his stuff and genuinely seems to care about helping people, I’d definitely recommend Marcus."

"Received stellar customer service today from Mark Crump and James Kennedy, both of State Farm Insurance. Messrs. Crump & Kennedy were very knowledgeable about their product offering, efficient, and professional. I highly recommend Mark and his team for your insurance needs! R. Sharpless (CLT NC)"

"Mark Crump is an excellent State Farm agent and a high quality guy. He is knowledgeable about the various insurance coverages SF has available and provides responsive and effective customer service. Plus, his staff is friendly and ready to provide immediate help. Highly recommended."

"I would like to personally Thank Ms Tamara for taking your time with me during my accident. I Always felt welcomed, never made me feel like I was calling to much lol. I really appreciate you for caring!"

"I called to State Farm inquiring about car insurance for my new car that I purchased. From the moment I called, I knew I had made the right choice. James assisted me in getting the “right “ fit for me. James was very professional as well as efficient. He also assisted in getting all of the information over to the dealership with no hesitation. I can truly say that James was a great help in finding what I needed fir my car insurance."

"Great friendly customer service. Carrie was very courteous and professional. She answered all of my questions and updated my policy in no time at all. Very pleasant experience!"

"Thank u james"

"Mr. Jamie, Kennedy and Tamara has been very helpful and very understanding and patient with me every six months I have no problem asking any questions or trying to get any answers out of them because they’re already prepared. I want to thank you guys for making my business with State Farm so easy. Have a blessed day everyone thank you."

"I wanted to share a wonderful experience I had today .I am a nurse so very detailed I am .I ask a lot of questions, and when speaking to Tamara at Mark Crumps State Farm office she listened. We do not always have the answers as she told me but I will dig and do some research and call you back .The call happened so Tamara stuck to her promise .If you are looking for an agency that truly cares take the time to check out Mark Crumps State Farm office .I also want to thank Lisa as well for
walking me through the process of th insurance policy .
Antrecia Grant"

"I want to give a shout of to this office, especially Tamara. I had a very unique situation mixed with some chaos due to a DMV error. Tamara continually monitored the issue and made it a priority to keep me updated . Her attentiveness and kindness eased the stress I was undergoing. It's good to know there are people like her still in the world."

"It was a pleasure speaking with Carrie Whitlow. She was very pleasant and nice. She was a great listener and really help me with my Mother's policy, she was a God sent helping me navigate through the policy in making the best decision for my Mother with her auto insurance and getting a new policy for Renter's insurance. I would recommend her to other policy holders who are in search of insurance for whatever the reason."

"Yeah James Kennedy was real helpful and the experience was fantastic!!.."

"Absolutely love State Farm and the agent that was working with me and my grandmother to help us our SHOUT OUT TO JOMAR from state farm he has been a big help and blessing to me and my family as well."