State Farm® Insurance Agent Mark Crump
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Andrew
March 4, 2026
"Tamara was absolutely awesome to work with. State Farm failed to provide proof of my insurance coverage to my DMV after multiple attempts to get them to do it, which lead to my registration being suspended. Tamara was the most helpful working with me and the DMV to get my registration cleared. She was quick and very thorough and always had consistent and clear communication with me. I am very grateful that she works there. Amazing employee!"
"Thank you for sharing your experience, Andrew. I'm happy to know that our team was able to help resolve the DMV issue and provide clear communication throughout the process. I apologize for any inconvenience you faced initially. If you need further assistance, feel free to reach out!"
Maxine Jones
March 4, 2026
"I have been with State Farm for years mostly with "Mark Crump-State Farm" and I have always had a great experience. The staff is nice and helpful every time I call. Yesterday I had the pleasure of speaking with Carrie Whitlow. She was extremely sweet and assisted me with adding more insurance to my current account. Thank you State Farm!"
"Maxine, thank you so much! It means a lot that you’ve been with us for years and that you continue to have a great experience with our office. I’m glad Carrie was so sweet and helpful while assisting you with adding additional coverage to your account, including your life, homeowners, auto, and renters policies. We truly appreciate your loyalty and are grateful to have you as part of our State Farm family."
Chris Davis
March 3, 2026
"My agent James hooked me up with an affordable plan with no difficulty at all. I’d highly recommend him and State Farm."
"Thank you, Chris! I'm glad to know you found an affordable plan with ease. Your recommendation is greatly appreciated. If there's anything else you need, just let us know!"
Donna Satisfield
February 19, 2026
"I had a very positive experience. Ms. Carrie Whitlow contacted me in Dec. And informed me about an insurance bundle. I had homeowners and was informed that I could save a considerable amount if I got automobile insurance with State Farm I am very pleased to report that I have saved a considerable amount on both my home and auto (in excess of $500). Carrie was very easy to work with and very knowledgeable. On a scale of 10, I'd rate her a 20!! Excellent experience for me. For the 1st time I smiled when renewing my insurance policies. My only wish is to meet Jake from State Farm!!"
"Thank you, Donna, for sharing your wonderful experience! I'm glad to hear that you were able to save on your insurance. Your feedback about smiling while renewing your policies truly made our day! If you ever have any questions or need further assistance, feel free to reach out."
Robert Roblow
February 17, 2026
"I purchased new car insurance very very happy Ms. Carie is super outstanding she helped save me approximately $40 a month less in payments. Thanks Ms. Carie"
"Thank you for your feedback, Robert! I'm happy to know that our team was able to assist you with your insurance and help you save on your payments. We appreciate your trust in us and are here if you need anything else!"
Just Zo Bailey
February 11, 2026
"Helpful, intelligent, fair , & caring"
"Thank you! I'm happy you found our service helpful and fair. We strive to provide intelligent and caring support to all our customers. If you ever need anything else, feel free to reach out!"
Robert F.
January 30, 2026
"Today I met with Tamara to get reimbursed for a recent tow on one of my vehicles. The tow company needed assistance with creating the invoice with all the necessary information on it. Tamara helped including helping me to text and email on my phone haha not so good at my tender age! But she accomplished everything and she is a superstar more than five stars no joke outstanding service today thank you so much Mark Crump and company!"
"Wow, Robert! We are thrilled to hear about your positive experience with Shaniqua and the rest of our team at Mark Crump State Farm. Providing excellent service and helping you save money on your insurance policies is always our top priority. Thank you for your kind words and for choosing us to meet your insurance needs. - Mark Crump - State Farm Insurance Agent, Hampton, VA"
Cari M
January 29, 2026
"State Farm HQ messed up - Tamara Florentino did a great job sorting it out. I have always had reat service from this agent's office, thanks!"
"Thank you, Cari M, for sharing your experience! I'm glad to hear that our office was able to assist you effectively. We appreciate your continued trust in our office. If you ever need anything else, feel free to reach out!"
Keyy Mouzon
January 16, 2026
"My name is Kierra Johnson. Carrie helped me out she was so patient and kind and helpful!!! She deserves more than five stars she went above and beyond for me and made sure she checked each box to make sure I was good! Thank you so much Carrie!!!"
"Kierra, thank you for sharing your experience! I'm happy to hear that Carrie provided such exceptional service and went the extra mile for you. Your kind words mean a lot to us, and I'll be sure to pass them along to Carrie. If there's anything else we can do for you, just let us know!"
David Knapp
January 6, 2026
"Carrie did an amazing job! She was very patient and willing to answer all questions I could possibly come up with. She also went the extra mile by working past closing time because I work late. 100 % deserves a raise no matter how much she makes!! Highly recommend her for all insurance needs!"
"Thank you, David! I'm happy to hear about your positive experience with Carrie. Her dedication and willingness to go above and beyond truly make a difference. Your recommendation means a lot to us. If you need anything else, feel free to reach out!"
John Davis
December 23, 2025
"Excellent customer service. Responsive, easy to work with, willing to go above and beyond. Very competitive pricing. Ask for Carrie!!"
"Thank you, John! I'm happy to hear that you had such a positive experience with our team. Carrie is indeed a valuable part of our office, and we're glad she could assist you so well. We appreciate your feedback and are here if you need anything else!"
Shaki Nesbitt
December 16, 2025
"Over the last several weeks I have had to work closely with Carrie regarding my mothers' current insurance policy and also establishing a policy for myself. Carrie was knowledgeable, patient, flexible, responsive, and above all, she showed empathy (as I navigated the loss of my mother), and she prioritized my needs during the process. It went a long way not having to speak with just a random person on the other end of the line each time I called into the office. Thank you, Carrie, for your time, dedication and commitment to ensuring that all of my needs were met."
"Thank you, Shaki, for sharing your experience! I'm really happy to hear that Carrie was able to assist you with such care and understanding during a difficult time. Her dedication and empathy truly make a difference, and I'm grateful to have her on our team. If there's anything else you need, please feel free to reach out."
josh brown
December 11, 2025
"On separate calls I got top notch customer service from Carrie and Tamara you need help ask for those two!"
"Thank you, Josh! I'm so happy to hear that Carrie provided you with such an awesome experience. Our team is dedicated to delivering exceptional service, and it's great to know Carrie made a positive impact. If there's anything else we can assist you with, feel free to reach out!"
Diane Kanz
December 10, 2025
"I spoke with Tamara today. Ahe is a beautiful soul. Very helpful and full of knowledge. Information she wasn't 100 percent, she found the answer and notified me immediately."
"Thank you for your review, Diane! I'm happy to hear that Tamara was able to assist you so effectively. Her dedication to providing accurate information is truly appreciated. If you have any more questions or need further assistance, feel free to reach out anytime!"
Shaneika Harper
December 3, 2025
"I spoke with Lindsay today and she was great. She answered all of my questions and assisted me with adding a vehicle on to my insurance. It was quick and it was a pleasure speaking with her. Best customer service ever."
"Thank you, Shaneika, for sharing your experience! I'm happy to hear that you felt well-informed and confident about your policy!"
Julia Judkins
December 3, 2025
"Carrie was fantastic! Nice to talk to a real person that took care of all my needs."
"Thank you, Julia! I'm happy to hear that Carrie provided you with such a great experience. We always aim to offer personal and attentive service. If you need anything else, feel free to reach out!"
Anthony Wardrett
November 26, 2025
"Just added another vehicle to my policy and it was quick and easy"
"Thank you, Anthony! I'm happy to know that adding another vehicle to your policy was a quick and easy process. If there's anything else you need, feel free to reach out!"
Aleta Parham
November 24, 2025
"I just had neck surgery and they call to check on me and my recovery. They really do care about their customers as if they were friends and family. Soo glad that I chose them"
"Aleta, thank you for sharing your experience! I'm happy to know that our team could be there for you during your recovery. We truly value our customers and aim to treat everyone like family. Wishing you a smooth and speedy recovery! Let us know if there's anything else we can do for you."
Karma Restaurant & Lounge
November 19, 2025
"Had a great experience with Carrie! Mark Crump’s office has always been professional and helpful!"
"Thank you! I'm happy to know that Carrie and our office provided you with a great experience. We always aim to be professional and helpful. Let us know if there's anything else we can assist you with!"
Lilly “Inky” Martin
November 18, 2025
"Lindsay has been so helpful in getting my new renter's insurance policy! She helped me get everything set up very quickly."
"Hey Lilly! Thank you for sharing this. It’s great to hear that Lindsay was able to jump in and get your renter’s insurance set up quickly. We’re glad the process felt easy and that everything came together the way you needed. If anything else comes up with your coverage, just let us know. Thanks again, Lilly. "
Scott Menzel
November 14, 2025
"Lindsay Collette, the customer rep, was awesome. Took care of things very quickly and professionally."
"Thank you, Scott! I'm happy to hear that Lindsay provided you with quick and professional service. Our team is dedicated to delivering excellent support. Let us know if there's anything else we can assist you with!"
Loretta Redd
October 27, 2025
"Wonderful and knowledgeable staff. Very friendly fast service."
"Loretta, thank you for your wonderful review! I'm happy to hear that our staff's knowledge and friendly service made a positive impression on you. We’re always here to provide fast and efficient service whenever you need it. Let us know if there's anything else we can assist you with!"
David E
September 25, 2025
"I've worked with Jomar and Lindsay and they are both phenomenal. I can't say enough good things about them. They did a great job and the follow up was incredible I would highly recommend them and this agency"
"Hey, David! Thanks so much for sharing that Jomar and Lindsay were able to provide such attentive service with your renter’s insurance. It’s rewarding to know that their follow-up made a noticeable difference for you. We really appreciate you recommending our agency."
Chrystal Barnes
September 22, 2025
"It was truly a pleasure working with Mr. and Mrs. Crump. Their professionalism, thoroughness, and willingness to answer all of my questions made the entire process seamless. I look forward to building a lasting relationship with their agency for many years to come."
"Chrystal, thank you for your wonderful feedback! I'm glad to hear that you had such a positive experience with us. We’re committed to providing professional and thorough service, and it’s great to know we met your expectations. We look forward to continuing our relationship for many years! Let us know if there's anything else we can assist you with."
ben jones
June 2, 2025
"With having a brand new 18 year old it was stressful seeing what my insurance went up too but Jomar at Mark Crump Insurance did a great job saving me money from what my other insurance was charging me. I would highly recommend this agency for your insurance needs."
"Thank you for your review, Ben! I'm happy to hear that Jomar was able to help you save money on your insurance. We appreciate your recommendation and are always here to assist with any of your insurance needs. Let us know if there's anything else we can do for you!"