State Farm® Insurance Agent Mark Crump

"Ms Carrie was a great help and I appreciate her services. She was very informatative"

"Mark Crump's office and those who work there are top-notch! James helped me to get my renter's insurance squared away. He was pleasant, polite, and patient during the process. He took his time to answer my questions and made sure I understood everything! I would definitely recommend them to others."

"The agent Tamara F., was amazing to work with. She was very knowledgeable with helping me with all my questions regarding changing from another insurance carrier. Great personality, I felt the warmth in her voice. Wishing her continue success in her career.
Thanks for all you do."

"I just dropped by the office without an appointment and to my surprise, Carrie stopped what she was doing and took care of me. She revised my policy, answered all of my questions and addressed my concerns. What a refreshing visit."

"James was such an incredible help today! Very kind with exceptional customer service and support. They helped me with everything I needed and in a timely manner!"

"James was a cool guy, and help me save a lot on my policy! Definitely recommend"

"I never thought dealing with insurance would be this funny. He was hilarious but still very professional! Made the process quick and easy, explained everything clearly, and answered all my questions. Great personality and customer service! Glad to be working with James!"

"James was kind,very polite and patient. He helped me save a lot of money. He's very knowledgeable."

"Tamara was very thorough and made me feel that her main concern was resolving my issue. She followed through and gave me a call with the answer I needed."

"Thank you Tamara for always going above and beyond in assisting me with my policy and other matters. Your timely responses and knowledge are deeply appreciated"

"I’m sharing my experience with Carrie at State Farm. She is a wonderful representative of State Farm she was patient, courteous and very helpful with questions I needed answered. I’m grateful of her being my contact."

"James is the DaBomb.Com. He not only answered all of our questions he suggested additional ways for us to save money thru bundling. He was thoughtful and very customer oriented. This is huge for me as I am now a State Farmer … I was with USAA for over 30 years. This transition was not easy but it was the right move for me and my family thanks to James and SF team for making it feel so easy and safe 🎉"

"James was very patient with me and very helpful and understanding, he was polite and respectful definitely took his time to go over everything and out his way for me and I appreciate that and him"

"James was very helpful and knowledgeable. He explained my benefits clearly and guided me through signing up in the app."

"Tamara was exceptionally helpful in getting me the exact coverages I needed for my vehicle! She was very personable and knowledgeable of the options available to me and within minutes I had a great quote! I highly recommend her and the Crump State Farm insurance company for all of your insurance needs!"

"Came in today with questions about my home insurance and was very please with the assistance that I was given and the time that I took up. I will like to thank Wendy (front desk)
for being so kind all the time. Your office has always been pleasant."

"There are simply no words to convey just how much I LOVE Mark Crump-State Farm Insurance!
Each time I call, the team is an absolute delight to speak with and they take the time to walk me through my questions and let me know what to expect going forward.
I was involved in a recent accident and everything that could go wrong with my repair went wrong from the rental car company to the collision center. One call to the office and guided me in the right direction and assured me everything would be taken care of and it was!
I had the pleasure of speaking with Carrie last week. Honestly, I probably had a little attitude because I expected the call was telling me my policy would be canceled. She allowed me to vent AND delivered favorable news that cancelation was not the reason for her call. LOL
Im sure she has tons of customers that call her each day. BUT I'm always made to feel that I'm all that MATTERS in that moment!
If you want more than an insurance policy, look no further Mark Crump and team make you feel like FAMILY.
The customer experience is at the forefront of their business.
This is evident in each interaction and in the way they support customers and the community."

"Tamara is an excellent agent that
provided wonderful help in answering questions and providing
information. Very pleasant and caring."

"Carrie was so kind, knowledgeable, and efficient when getting our policies in place! Insurance is much easier when you have a great representative."

"Thank you Carrie at State farm (Mark Crump office)! You were efficient, polite and got everything I needed to add my new car!"

"Carrie Whitlow & Marcus Britt were great to deal with. They were professional and very knowledgeable. I would highly recommend "Mark Crump State Farm" for all of your insurance needs."

"I have used State Farm twice now to obtain renters insurance for both of my daughters while they were at college. All my interactions with the ladies in the office have been great. Tamara was super helpful getting all the information from me efficiently and quickly."

"Like a good neighbor State Farm is there. We found out this is a true statement. My husband and I have been a State Farm policy owner for three years. Having just completed our Will and Trust, we needed to have the Trust added to our Homeowners policy, so we decided to transfer our policies from the State Farm Maryland location to Agent Mark Crump in Hampton, Virginia since we live in Suffolk, and we wanted to do this in person. I called the office and I spoke to Carrie who was very pleasant and helpful. She explained the transfer process and she made an appointment for us to see Lisa Crump. At our appointment I showed Lisa the Declaration Page that was mailed to us listing our vehicles and noticed one of our vehicles was inadvertently left off by mistake. Lisa immediately made a couple of phone calls to correct the mistake so we would remain in good standing with the DMV. Lisa said it would take a few days to have the vehicle added back on the vehicle policy and for us not to worry. Mistakes do happen but it's how you are treated in the process that matters most to me. Lisa then did what was necessary to add the Trust to our Homeowners policy which was the main reason for our visit. She also gave us suggestions/tips to protect us as a homeowner which we did. I know wisdom when I hear it! Thank you Lisa for your kindness, care and expertise in knowing just what to do. Thank you Carrie for helping us regarding the transfer and thank you Tamara for greeting us with a smile when we arrived for our appointment. I hope I've spelled the names correctly. I want to add the office is beautifully decorated and it smelled fresh and clean. Thank you Mark Crump State Farm and most of all thank you Lord for blessing us."

"Always a pleasure working with the Crump agency. Worked with Carrie to switch my autos over and save me over $100 a month. Very helpful and professional!!"

"James is very positive and polite and awesome customer service and saves me money"