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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Trey Close

Trey Close

April 7, 2025

5  out of  5
rating by Trey Close
"Jomar was a 10/10 would recommend to any family or friend. He was quick, easy to talk, and understanding"
We responded:
"Thank you, Trey, for sharing your experience! I'm happy to hear that Jomar made the process quick and easy for you!"
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Marco Rodriguez

April 1, 2025

5  out of  5
rating by Marco Rodriguez
"Janel was really helpful in assisting me with my policies!"
We responded:
"Thank you, Marco, for sharing your experience! I'm happy to hear that Janel was able to assist you with your policies. If you have any more questions or need further assistance, feel free to reach out to our office. We're here to help!"
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Kiah Campbell

April 1, 2025

5  out of  5
rating by Kiah Campbell
"Jomar is an exceptional insurance agent! I haggle recommend him for all your insurance needs! Thanks so much Jomar! He saved me over $100 per month on my car insurance!!!!"
We responded:
"Thank you, Kiah, for sharing your experience! I'm delighted to know that Jomar was able to assist you and help save over $100 per month on your insurance. Your recommendation means a lot to us. If you have any more questions or need further assistance, feel free to reach out anytime!"
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DeaLee

April 1, 2025

5  out of  5
rating by DeaLee
"Janel Bodley, took very good care of all my insurance requirements and some I did not realize existed. Janel was a joy to spend time with updating my insurance needs. Thanks Janel for ensuring I covered."
We responded:
"Hey, DeaLee! Janel always goes the extra mile to make sure everything is covered, even the details that might not be on your radar. It’s great that she made the process enjoyable and thorough. We appreciate you trusting us with your insurance needs!"
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Jimmy Johnson

April 1, 2025

5  out of  5
rating by Jimmy Johnson
"Jomar was a great help. He was very helpful intelligent and knowledgeable on the subject."
We responded:
"Hey, Jimmy! Thanks so much for your review. Jomar always works hard to provide clear and helpful guidance, and we're glad he could assist you. If you ever need anything else, don’t hesitate to reach out!"
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Joseph Milton

March 29, 2025

5  out of  5
rating by Joseph Milton
"Great"
We responded:
"Thank you, Joseph, for your positive feedback! I'm glad you're satisfied with our service. If you have any questions or need assistance in the future, feel free to reach out."
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RICHELLE WALLACE

March 21, 2025

5  out of  5
rating by RICHELLE WALLACE
"Jomar was attentive, thorough, and adamant about getting me the best coverage I could afford. Jomar was professional and warm. He made the process smooth with his professionalism, relatability, and sense of humor. Jomar is a great asset to the company."
We responded:
"Thank you, Richelle, for sharing your experience! I'm glad to hear that Jomar was attentive and thorough in helping you find the best coverage. His professionalism and sense of humor truly make a difference. We're grateful to have him as part of our team. If you have any more questions or need further assistance, feel free to reach out!"
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Denise Gibbons

March 20, 2025

5  out of  5
rating by Denise Gibbons
"Janel was the bomb 10 out of 10! The confidence in her voice and knowledge in her field was definitely felt throughout our conversation. Thank you again for all your help!"
We responded:
"Thank you, Denise! I'm so happy to hear about your positive experience with Janel. Her expertise and confidence truly make a difference, and we're grateful to have her on our team. If you need any further assistance, feel free to reach out to our office anytime!"
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emanuel jones

March 20, 2025

5  out of  5
rating by emanuel jones
"Mark Crump - State Farm Insurance Agent Mr. Crump team was excellent, and great customer service. Mr. Jomar Leonard really helped me with my policy, outstanding job. Emanuel jones"
We responded:
"Thank you, Emanuel, for sharing your experience! I'm glad to hear that our team provided excellent service and that Jomar was able to assist you with your policy. Your satisfaction is important to us. If you have any further questions or need assistance, feel free to reach out."
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shannon neiman

March 19, 2025

5  out of  5
rating by shannon neiman
"Janel was amazing in helping me find the right policy to protect my family! She was kind and patient and explained everything to me! Her customer service was exemplary and I’d recommend her to anyone for their insurance needs."
We responded:
"Thank you, Shannon, for sharing your experience! I'm happy to hear that Janel was able to assist you in finding the right policy for your family. Her kindness and patience truly reflect our commitment to excellent service. If you have any more questions or need further assistance, feel free to reach out anytime."
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Mikhail Bhalla

March 19, 2025

5  out of  5
rating by Mikhail Bhalla
"I have been with StateFarm for a long time in Nevada. Now that I am moving and needed some assistance, Janel was extremely kind and helpful. I have not come across any other agency providing such excellent customer service."
We responded:
"Thank you, Mikhail, for your wonderful feedback! I'm glad to hear that Janel was able to assist you with your move and provide the excellent service you deserve. If you need any further assistance or have questions, feel free to reach out. Safe travels!"
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Antonio Hardy

March 7, 2025

5  out of  5
rating by Antonio Hardy
"Awesome customer service. Jomar explained everything and offered the best services throughout the whole conversation. Quick and easy to get started on my new policy. Thanks a lot!!!"
We responded:
"Thank you, Antonio, for your fantastic review! I'm happy to hear that Jomar provided excellent service and made the process of starting your new policy quick and easy. If you have any further questions or need assistance, feel free to reach out to our office. We're here to help!"
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noa rodriguez

March 7, 2025

5  out of  5
rating by noa rodriguez
"10/10 would recommend, very professional and made me feel like I was talking to a friend rather than an agent."
We responded:
"Thank you, Noa, for your fantastic recommendation! I'm glad you felt comfortable and at ease during our conversation. It's important to me that our interactions feel personal and friendly. If you ever have more questions or need assistance, don't hesitate to reach out. We're here to help!"
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the7citys davis

February 27, 2025

5  out of  5
rating by the7citys davis
"mark crump and jomar was real good by getting me rentals insurance i give them 10/10 Awesome guys awesome Staff and very nice people"
We responded:
"Thank you for your fantastic review! I'm glad to know that Mark and Jomar were able to assist you. It's wonderful to hear that you found our team to be awesome and friendly. If you have any more questions or need further assistance, feel free to reach out anytime. We're here to help!"
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Katherine

February 25, 2025

5  out of  5
rating by Katherine
"Very responsive."
We responded:
"Thank you, Katherine, for your feedback! I'm glad to know you found our service responsive. If you have any questions or need further assistance, feel free to reach out. We're here to help!"
Profile photo of Soraya Brandao (Sue)

Soraya Brandao (Sue)

February 21, 2025

5  out of  5
rating by Soraya Brandao (Sue)
"Jomar went above and beyond to assist me with life insuranc, car insurance and home rentals insurance!! Thank you so much Jomar"
We responded:
"Thank you, Soraya, for your wonderful feedback! I'm so happy to know that Jomar was able to assist you with your insurance needs. It's great to have team members like Jomar who are dedicated to providing exceptional service. If you need further assistance, feel free to reach out to our office anytime."
Profile photo of Larry W. Marks

Larry W. Marks

February 20, 2025

5  out of  5
rating by Larry W. Marks
"Mr. Jomar Leonard did an awesome job with selecting a car and life insurance policies for my daughter, Lauren. He is professional insurance agent who listensvand cares for his clients needs. He provided Lauren and I with coverages she needed for car, and life insurance policies. Later, he contacted us to see if we had questions regarding coverage. He provided us with the best policies tailored to our needs. I strongly recommend Mr. Leonard to anyone paying too much for their car and life insurance policies. I also recommend Mark Crump - State Farm Insurance Company in Hampton,Virginia."
We responded:
"Thank you, Larry, for sharing your experience! I'm glad to hear that Jomar was able to assist you and Lauren with selecting the right insurance policies. His dedication to understanding and meeting your needs truly shines through. It's wonderful to know that he followed up to ensure everything was clear. We appreciate your recommendation and are here for any future questions or assistance you may need."
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Katie Night

February 14, 2025

5  out of  5
rating by Katie Night
"I have never had a problem with this State Farm Branch. Everyone here has been kind and informative. They have always answered my questions honestly. If they would forget something or need to clarify something, they always called me back. Absolutely the best branch that I have ever worked with so far!"
We responded:
"Thank you, Katie, for sharing your experience with our office! I'm happy to know that our team's kindness and informative service have made a positive impact. It's great to hear that our follow-up efforts have met your expectations. If you ever have more questions or need assistance, we're here to help!"
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Kevin Corcoran

January 30, 2025

5  out of  5
rating by Kevin Corcoran
"Jomar is the best! I live in Texas, but was taking out a life and auto policy for my daughter in Virginia. The process was fast and smooth. I had called a couple of brokers before that and that experience was terrible compared to working with Jomar."
We responded:
"Thank you, Kevin! I'm happy to hear that Jomar made the process of setting up life and auto policies for your daughter fast and smooth. It's great to know that his assistance stood out compared to your previous experiences. If you have any more questions or need further assistance, feel free to reach out to our office."
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Brett Hinton

January 29, 2025

5  out of  5
rating by Brett Hinton
"Jomar was a great help in acquiring the needed insurance products for my family. the process was seamless, quick and efficient. I would definitely recommend this office to anyone for their needs."
We responded:
"Thank you, Brett, for sharing your experience! I'm happy to hear that Jomar was able to assist you efficiently with your family's insurance needs. We appreciate your recommendation and are here to help with any future questions or needs you may have."
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c corbett

January 24, 2025

5  out of  5
rating by c corbett
"We have officially joined the State Farm family through Mark Crump agency. Jomar Leonard replied to my online quote request from the previous night and made the process easy, enjoyable, and we're saving 🤑🤑😁. We purchased excellent auto insurance coverage plus added a whole life insurance policy. If you are looking for an outstanding insurance company with awesome agents, contact them. Jomar is awesome! Take my word for it ❤️🙏🏾 "Like a good neighbor, StateFarm is there!" 😊🥰"
We responded:
"Thank you for sharing your experience with our agency! I'm glad to know that Jomar made the process smooth and enjoyable for you. It's wonderful to hear that you're satisfied with your policies. We appreciate your recommendation and are here for any other insurance needs or questions you might have. Welcome to the family! "
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Lisa Hosang

January 21, 2025

5  out of  5
rating by Lisa Hosang
"Janel was so nice and helpful. Her expertise made me feel very confident that I made the right decision to switch to State Farm. Thank you so much!!!! She is the Bomb!!!!!!"
We responded:
"Thank you, Lisa, for sharing your experience! I'm delighted to know that Janel's expertise and assistance made you feel confident in your decision to switch to our Hampton office. Your kind words about her are truly appreciated, and we're grateful to have her on our team. "
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Wilfredo Elias

January 16, 2025

5  out of  5
rating by Wilfredo Elias
"Excellent service from the entire team at Mark Crump, and I would like to specifically highlight the services provided by Janel Bordley, who did a phenomenal job of making me feel more than just a number/client, State Farm couldn’t ask for a better ambassador of their brand."
We responded:
"Thank you, Wilfredo, for your feedback! I'm glad to hear that Janel positively impacted your experience. We aim to provide personalized service, and it's great to know Janel exemplified this. If you need more help, feel free to contact our office anytime!"
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Ahnyae Daniels

January 15, 2025

5  out of  5
rating by Ahnyae Daniels
"10/10 recommend, jomar helped me so much!"
We responded:
"Thank you, Ahnyae, for the fantastic recommendation! I'm so happy to know that Jomar was able to assist you so effectively. If you ever need further assistance or have any questions, feel free to reach out to our office. We're here to help!"
Profile photo of MELISSA RAYFIELD

MELISSA RAYFIELD

January 8, 2025

1  out of  5
rating by MELISSA RAYFIELD
"If 0 stars was an option, I'd chose it. We already pulled 5 of our vehicles from this agent, but we still have our house in Hampton and our antique vehicle insured here and they still can't keep it straight. Our house in WV is also through State Farm, but a different agent, we have zero issues. My husband had State Farm for over 30 years under Herb Garfinkle without the first problem. I'd have to write a novel to describe all of our issues, but long story short, use a different agent unless you enjoy getting the run around and dealing with people that don't know what is going on."
We responded:
"Melissa, Thank you for taking the time to share your feedback. I’m truly sorry to hear about the frustration you’ve experienced with our office. Providing clear and reliable service is incredibly important to us, and it’s disappointing to learn that we haven’t met your expectations. We would appreciate the opportunity to address your concerns and work toward a resolution. If you’re willing, please contact our office directly."